Episode 18
Jon Rees, Allied Communications
“How UCaaS and CCaaS Can Be a Tool for Success in our New Working Conditions”
Jon Rees is the Head of Technology for Allied Communications a TSP based in West Haven, CT.
About This Episode
Jon Rees joins us today on MSP Business School. Jon is the Head of Technologies for Allied Communications, a Communications focused service provider with a large focus on the Casino and Gaming industry. In fact, they are the provider for 37% of the Las Vegas strip and 60% of Atlantic City.
Today we discuss how to approach the enterprise space with a solutions focused approach. How once you crack the first enterprise account, you have to work your relationship to help guide you to the next enterprise opportunity.
We shift gears to solutions to drive the remote workforce. Jon explains how UCaaS and CCaaS can simplify customer interactions in a world of expanding remote workforce. We talk about customer experience and how that can make or break a relationship.
Jon tells us where contact centers can enhance the experience and client support. It can also help managers keep tabs, especially when your team is geographically dispersed.
OUR SPONSORS
Related Episodes
Hello world!
Welcome to WordPress. This is your first post. Edit or delete it, then start writing!
Roundtable: Selling Security Starts with Understanding Risk
Episode 62 Roundtable: Selling Security Starts with Understanding Risk Security is the hot topic these days, but how do you sell security to clients whose IT budgets are already pretty tight? In this episode, hosts Brian Doyle, Tim McNeil, and Robb Rogers deep...
Jay McBain, Forrester: The Exciting Future for Innovative MSPs
Episode 61 Jay McBainForrester The Exciting Future for Innovative MSPs Jay McBain is the principal analyst for global channels at Forrester, one of the most influential global research and advisory firms in the world.Hosts Brian Doyle Tim McNeil Robb Rogers...
0 Comments