About This Episode

Too many times we see an MSP slap an extra “S” in their description and think they’re good to go when it comes to security and compliance. In this episode, Michael Crean of Solutions Granted walks us through the main differences between an MSP and an MSSP, showing that it takes a little more work to provide the security your clients need.

Solutions Granted is a Master MSSP whose sole aim is to provide information security solutions for their channel partners.

1:31 – Michael shares the story of how he accidentally landed in cyber security after nearly a decade in the army, taking us from when he left the military to the moment he realized he was running an IT company.

7:41 – Michael walks us through the transition from running a traditional MSP to the day he decided to work exclusively for the channel and stop all direct contracts. He goes into the experience that made him realize he needed to make the switch in order to better play to his strengths and minimize his weaknesses.

15:38 – Michael and the hosts explain the differences between MSPs and MSSPs, highlighting the areas where MSPs often fall short when it comes to security and compliance.

21:19 – Robb brings up the important point that it’s sometimes difficult for reps to have conversations around security because it’s often a bit bigger than what they’re used to talking about. To help clients and reps get over the intimidation factor, Michael shares the strategies he uses when working with partners to help educate them on how to better sell securities.

26:19 – Michael shares his perspective on security issues and how to keep calm when bad things happen, reminding us that what MSPs do is critical, but not as critical as saving a life.

28:36 – Brian asks Michael to share how Solutions Granted works with their partners, and Michael urges us all to continue doing the right thing, even when no one is watching.