About This Episode

A former MSP owner, Jason Cohen of Mission Control NOC and HelpDesk understands the struggles and challenges that young MSPs face as they begin to expand and grow. After being unable to find the support he needed for his own MSP, Jason realized he could fill a big need in the industry by providing the outsourced service himself.

2:35 – Jason shares how Mission Control evolved from being a standard MSP into being a company that serves and supports MSPs. He and the hosts discuss the challenges when recruiting level one talent and the great benefits of outsourcing certain positions rather than spending the resources to build those departments in house.

9:05 – The guys dig into the difficulties smaller MSPs face when they begin to scale, pointing out that growing MSPs are usually either one hire ahead or one hire behind. They also discuss some of the recruiting challenges in the current climate.

11:48 – Jason and the hosts weigh the pros and cons of living in a world where remote work isn’t just feasible, but has already been adopted by many companies and embraced by many employees. They discuss different hybrid formats, the kinds of people that thrive in remote work, and the kinds of people who should definitely come back to the office.

18:02 – Robb asks Jason to talk more about the steps they’ve taken at Mission Control to continue fostering their company culture during the pandemic. Jason stresses the importance of giving employees a way to connect with each other in non-work settings, even virtually.

22:30 – Jason shares the services offered by Mission Control NOC and HelpDesk, sharing that their number one goal is to assist MSPs in scalability.

To attend Mission Control’s June 8th town hall, follow the link below to register: https://us02web.zoom.us/meeting/register/tZIoc-6qpjwqEtBPyJ70gznQQfAF4hn8HBdL